By visiting and shopping at TopUp.com you accept these Terms and Conditions.
 
The use of this website is expressly conditioned on your acceptance of all terms and conditions stated herein and any other place on this website. DO NOT USE THIS WEBSITE OR ANY TopUp.com PRODUCT OR SERVICES if you do not accept all the terms and conditions stated herein and at other places (including but not limited to: Frequently Asked Questions, Privacy Policy) on this website.

It is a federal AND state offense to purchase any product or service by fraudulent means. Products and/or services purchased on this website shall not be used for any unlawful purpose. By using our website, you represent that you are at least 13 years old. Persons who are at least 13 years of age but under the age of 18 may only use our Websites with legal parental or guardian consent. Accordingly, you agree that you are at least 18 years of age or older or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms and Condition; otherwise, please exit the Website.

By using TopUp.com's services the user accepts the rates, terms and conditions identified on this website. TopUp.com may change or modify the Terms from time to time without notice other than posting amended Terms on this Website. TopUp.com reserves the right to change, modify or discontinue, temporarily or permanently, the Website (or any portion thereof), including any and all content contained on the Website, at any time without notice. You agree that TopUp.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

Whenever you provide us information on our Website, you agree to: (a) provide true, accurate, current and complete information and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or we have reasonable grounds to suspect that it is, untrue, inaccurate, not current or incomplete, TopUp.com may without notice suspend or terminate your access to our Website and refuse any and all current or future use of our Website (or any portion thereof). Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. Furthermore we recommend you use a different password from the email account as an additional security measure. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You should make every effort to safeguard your account data. TopUp.com is not responsible for lost or stolen account data or unauthorized use. You agree to immediately notify TopUp.com of any unauthorized use of your password or account or any other breach of security.

Credit/debit card fraud is a criminal offense. At TopUp.com we use automated and manual systems to confirm proper credit card authorization, including having TopUp.com representatives call persons who have signed up for TopUp.com services. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed transaction records and email addresses is collected. The information will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on TopUp.com websites or in using or accessing TopUp.com services.

TopUp.com is the sole owner of the information collected on this website. We will not sell, share, or rent this information to a third party for marketing or any other purposes. We collect, retain, and use only the information that is necessary for you to administrate your TopUp.com account to enforce our rights under these Terms and Conditions, or as otherwise required by applicable law. Therefore, it is required for you to provide certain information upon using portions of our websites. Such information includes your name (either your name, company, or organizations name), address, phone number, email address, and other information gathered through the applicable process.

TopUp.com does not store credit/debit card information. TopUp.com websites communicate over Secure Socket Layer protocol to ensure protection of your personal data. TopUp.com however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this website, nor shall TopUp.com be obligated to make refunds or to provide any compensation where such fraudulent use occurs. TopUp.com will actively cooperate with law enforcement authorities in prosecuting anyone who uses this website or products/services sold over this website for unlawful use. TopUp.com is not responsible if the card holder's issuing bank does not authorize online transactions.

TopUp.com is committed to customer satisfaction and offers 100% money back guarantee. TopUp.com will refund the amount for any unused product to any customer who is dissatisfied with its services. The refund policy applies only for claims received by TopUp.com within 60 days of the purchase date of the affected product.. Any promotion or discount applied to an order for which a refund is provided will be deducted from the amount of the refund.

By calling our Customer Service you agree that the call may be recorded for quality assurance or training purposes. The recordings may also be used in the remote event of fraud investigation. However, we do not sell, share or rent any of the audio recordings made during our order verification process or during standard customer queries; except that we may share such recordings with law enforcement as required by applicable law or legal process.

TopUp.com MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS WEBSITE, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS WEBSITE, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS WEBSITE.

TopUp.com may discontinue, change, or suspend any aspect of the website or any product or service offered by TopUp.com at any time. TopUp.com may change, discontinue or suspend the availability of any database, content, feature, or product of the website. TopUp.com may impose limits on features, including services, use or restrict your access to parts or to the entire website without notice or liability.

In no event shall TopUp.com, its employees, officers, representatives, service providers, suppliers, licensors, and agents be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, or any other damages of any kind, including but not limited to, loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with (i) the use or inability to use the websites or the content, materials, software, information or transactions provided on or through the websites, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the websites or the content, materials, software, information, products, or services on or available through the websites, (iii) the cost of procurement of substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from our website; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party on our website; (vi) the delay or failure in performance resulting from an act of force majeure, including without limitation, acts of god, natural disasters, communications failure, governmental actions, wars, strikes, labor disputes, riots, shortages of labor or materials, vandalism, terrorism, non-performance of third parties or any reasons beyond their reasonable control; or (vii) any other matter relating to our website, even if TopUp.com or its authorized representatives have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the website and/or website-related services is to stop using the website and/or those services.

Dispute arising from purchase on this website or relating to this agreement, if not settled by the parties in good faith, may at their discretion, be submitted for arbitration to American Arbitration Association (AAA) at their offices in Georgia. All disputes, including interpretation of Arbitration Award shall be subject to laws of State of Georgia, and jurisdiction shall reside with Federal and State Court in Georgia. Prevailing party in the dispute shall be entitled to, in addition to any damages or relief, to reasonable expenses and attorney fees from the other party.

You agree not to file a credit card or debit card chargeback with regards to any purchase made on the website but instead try to resolve the issue with the service provider - TopUp.com. If you do not remember making the purchase - call the number on your statement next to the charge.
In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit/debit card processor or by VISA or MASTERCARD, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit/debit card processor or our banks and the reasonable value of the time of our employees spent on the matter, as determined in our discretion in good faith.
In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s). We use various credit reporting agencies and will send a default notice to them upon receiving a fraudulent order and/or chargeback. This in turn will seriously affect your credit rating. We are under no obligation to mark the debt as paid, even after we receive further payment to rectify the situation. We use several credit reporting agencies from Australia, United States, New Zealand, United Kingdom and several countries in Europe. In the event of a chargeback or in the event any payment is declined or not timely made, we reserve the right to suspend the affected services until payment in full is made.

These Terms and Conditions may be available in multiple languages; in the case of a conflict between any other language version and the English language version of these Terms and Conditions, the English language version shall always control.

• Illegal, abusive, threatening or fraudulent purposes;
• Using the service for actions which may be interpreted as harassing, defamatory, slanderous, deceptive, indecent, pornographic, libelous, invasive of another's privacy, or racially, ethnically or otherwise offensive, hateful or abusive, death threats, terrorist threats and any other uses related to terrorism;
• Providing altered, deceptive, or false information about the identity of the sender or the origin of a message or phone call;
• Sending mass unsolicited messages, or other types of abusive, unsolicited, or other mass automated communications, including, but not limited to: viruses, worms, Trojan horses, rootkits, password crackers, adware, or any other computer programs that may damage, interfere with, secretly intercept or seize any system, program, data, or personal information;
• Attempting or helping other people in any of the activities mentioned above.

• We are responsible for collecting all payments for orders you have placed on this website. Payment is authorized at the time the order is placed by you, and the payment will be taken from the bank account registered in your account. The rates for top ups are subject to change without any prior notice.
• A processing fee of minimum $1 will apply to each transaction. We reserve the right to change our rates, fees or payment options at any time without notifying you in advance.
• This product is purely designed for residential usage. We will terminate the service agreement if otherwise suspected. This Agreement does not have a minimum or finite duration and will continue to be binding on the parties until it is terminated. We may terminate the Agreement at any time. We reserve the right to process or cancel any transactions in progress on termination of this Agreement or on suspension or withdrawal of the Service.
• TopUp.com is not responsible and will not offer any refunds for any loss you may incur in case of mistyping the recipient's phone number, choosing the incorrect operator or entering incorrect information.
• It may take up to 24 hours for the mobile operator to update the credit to the prepaid number you selected.
• Some countries apply local taxes beyond our control. If the country you send mobile credit to is one of them, the specific value that sums up the local taxes will be deducted from your order value, as displayed on the online ordering form on the website. Local taxes are beyond the control of this service. They are assessed and levied by a local entity or authority such as a state, county, municipality, or a local operator in this case. These local taxes can include only the VAT, or the VAT and other fees established by the municipality, the carrier providing the local mobile service, or a national law. The processing fee is what TopUp.com adds to the order value to cover for international transaction costs. The service processing fee will be displayed in the checkout, which is the last step in the purchase process.
• Some operators may apply VAT and taxes that will be deducted from the mobile recharge amount based on the local rules of destination network.
• Once the top up is accepted by the operator whose contact information is available on the invoice, the operator becomes responsible for completing the recharge.
• If the service purchased is a PIN-based recharge: the recipient receives an SMS with the recharge details containing the recharge PIN as well as the recharge instructions.

• The local operator's options change, for example, the amount you've chosen. You'll need to enable the feature again, thus approving the new option.
• The operator associated with your Auto Top-up is not available any longer on our platform.
• The final purchase price increases by more than 6%. You'll need to activate the feature again, thus giving us your approval for the new price. We will notify you when the change applies.
• The payment method you had provided is declined (expiration, no funds, etc). To set Auto Top-up ON again, you'll need to initiate a new Auto Top-up in the checkout of a new manual order and include a valid payment method.
• In case an outage or a technical issue occurs on our side or our partners and the attempts to send your Mobile Recharge in the following 12 hours fail. We will reprocess the order associated with your Auto Top-up settings for the next 12 hours. However, if the reprocessing window closes and the order is still unsuccessful, your Auto Top-up will be disabled and you'll be notified by email. You'll need to initiate a manual order and make the settings during the buying process to have the Auto Top-up ON again for a specific number (see Dashboard after setup).

• We are responsible for collecting all payments for gift card orders. Payment is authorized at the time you place the order, and it will be deducted from the bank account linked to your account. Please note that the gift card rates may change without prior notice.
• All purchases are considered final and non-returnable.
• TopUp.com holds no responsibility and will not provide refunds for any losses resulting from inaccuracies in recipient details (such as phone number, email, account number, or any other identification data required by the local operator), selection of the wrong operator, or inputting incorrect information.
• By completing the purchase, the customer acknowledges and agrees that all sales are final, and no refunds will be issued once the order is confirmed successful (i.e., gift card details generated and sent to the recipient).
• When purchasing a gift card, the recipient will receive the gift card details along with instructions on how to redeem it. Upon redemption by the recipient, the service purchased is subject to the Terms and Conditions of the local operators.
• In certain instances, the delivery of the SMS/Email containing the gift card details may require up to 24 hours, contingent upon the recipient's operator. Additionally, the gift card details are available on the customer's invoice.
• A minimum processing fee of $1 will be applied to each transaction. We retain the right to modify our rates, fees, or payment options at any time without prior notification.
• This product is intended solely for residential use, and any commercial use is strictly prohibited. We reserve the right to terminate the service agreement if commercial use is suspected. This Agreement does not have a minimum or fixed duration and will remain binding on both parties until terminated. We hold the right to terminate the Agreement at any time. Furthermore, we reserve the right to process or cancel any transactions that are in progress upon termination of this Agreement or upon suspension or withdrawal of the Service.
• Local taxes may apply in some countries and they are beyond our control.

• Any data packages which are not activated within thirty (30) days of purchase shall expire without any refund.
• Any eSIM which is not used within twelve (12) months of allocation may be canceled and you may be required to place a new order and install a new eSIM, if no other expiration period is specified.
• Travel eSIMs for the US remain active for 60 days after the data pack has expired. If there is no order or usage during that 60-day period, the Travel eSIM will expire.

• If the Travel eSIM cannot be installed and used due to a technical problem originating from TopUp.com, the customer has the right to request a refund or a change.
• Refund requests must be submitted within thirty (30) days from the date of purchase, provided that extensive troubleshooting has been conducted and activation is no longer possible.
• It is crucial for the customer to cooperate promptly in resolving the issue; otherwise, the refund may not be granted.
• Each data package has its own validity period, and no refunds will be provided for any remaining data when the validity period expires.
• No refunds or compensation will be issued for charges incurred from alternate phones, alternate SIM cards, hotel phones, or any other charges not directly related to the customer's Travel eSIM product.
• In cases of fraudulent purchases, TopUp.com reserves the right to refuse any refund if there is evidence of abuse, violation of terms and conditions, or any fraudulent activities associated with using Travel eSIM products and services.
• Once the eSIM is installed by the customer, it will be considered as used, and no refunds will be provided for accidental purchases.

Contacting the Website
If you have any questions about this website, you may contact us at:

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